Service Policies

SERVICE POLICIES

New Clients

Unfortunately, it is unrealistic to fully understand and change behavior within one consultation. This is the reason why we require all new clients to purchase not only a consultation but a training session as well. I will partner with a limited amount of clients to ensure future success of training.

Booking Limitations

Please note all Group Class Packs must be scheduled within 365 days from the date of purchase.

Registration

Upon registration payment must be made in full unless otherwise arranged with Pawsitive Canine Services. The registration form must be filled out including a full history of your dog as well as your contact information.

Payment must be made during registration process in the form of credit card. NSF payments are subject to a $35 dollar fee.

Cancellation and Refunds

24 hour notice is required for Private In-Home Sessions or your session is forfeited. All cancellations are subject to $20 cancellation fee. Refunds are subject to a $20 service fee.

Group Classes are non-refundable, unless prior arrangement has been made with Pawsitive Canine Services.

Rescheduling

Reschedules can be made up to two times. After two rescheduled sessions, your session is forfeited.

Bite History

Bite history must be disclosed at time of registration. If there are any questions about what constitutes a bite, please contact Pawsitive Canine Services.

Unsuitable Dogs for Classes

Pawsitive Canine Services reserves the right, in the name of safety for everyone, to decide that group classes are not a fit for your dog if their behavior is not healthy for them or productive for the environment. If this is the case, we will make arrangements for private training and apply a credit towards such from the initial payment made for the class.

Methods

” Many methods of
changing behavior in dogs
are effective; however,
the evidence-based
veterinarian or behavior
consultant should be
concerned not just with
what is effective but what
does the least harm
and produces the best
long-term results.”

ASVAB- American Veterinarian Society of Animal Behavior

Behavior modification and training is complex and I utilize a number of different techniques and methods in order to find what works best for you and your dog. I believe in the AVSAB position statement. If you have questions about your particular situation, please call and we are happy to discuss.

Equipment

Acceptable

  • Harness
  • Solid leash
  • Flat buckle collar
  • Head collar
  • Muzzle

Unacceptable

  • Retractable leash
  • Prong collar
  • Chain martingale collar
  • Choke chain collar
  • Shock collar

Client’s Rights

The client has the right to refuse any part of the functional assessment, training class, and/or behavior change program including any training exercises they feel are inappropriate. It is recommended that the client openly communicates with Pawsitive Canine Services about the behavior change or training program. The client has the right to ask further questions and be clear on all relevant details before consenting to the consulting relationship.

Service Acknowledgement

There are no guarantees with behavior. True behavior change takes time, consistency, and a proactive approach. We use food almost exclusively in behavior modification with animals because it is documented as the most effective and humane method. We cannot also use equipment that has potential side effects/may cause harm such as shock collars or electric fences. We may refer you to see your veterinarian or veterinary behaviorist depending on the severity of the case.

Photos and Videos

Pawsitive Canine Services often takes photos and video and may choose to post on social media. Notify at the time of registration if you do NOT want photos and video shared.